syncluxor

Privacy Policy

This Privacy Policy explains how syncluxor B.V. collects, uses, and protects your personal information when you use our website and services. We are committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Last updated: 15th January 2026

Data Controller Information

syncluxor B.V. is the data controller responsible for your personal data. Our company details are:

  • Company Name: syncluxor B.V.
  • Registration Number: KvK85743624
  • VAT Number: NL853614729B01
  • Address: Dorpsstraat 102, 3033 NK Rotterdam, South Holland, Netherlands
  • Email: privacy@syncluxor.pro
  • Phone: +31 102974850

Data Collection

We collect personal data that you provide directly to us and information that is automatically collected when you use our website and services. The types of data we collect include:

Information You Provide

  • Contact information (name, email address, phone number)
  • Organisation or institution details
  • Communication preferences
  • Messages and enquiries sent through our contact forms
  • Account information when you register for our services

Information Automatically Collected

  • IP address and location data
  • Browser type and version
  • Device information and operating system
  • Pages visited and time spent on our website
  • Referral source and website navigation patterns
  • Cookies and similar tracking technologies

How We Use Your Information

We use the personal data we collect for the following purposes, based on legitimate business interests and your consent where required:

  • To provide and improve our educational analytics services
  • To respond to your enquiries and provide customer support
  • To communicate with you about our services and updates
  • To process service requests and manage our business relationship
  • To analyse website usage and improve user experience
  • To comply with legal obligations and protect our rights
  • To send marketing communications (with your consent)
  • To detect and prevent fraud or security issues

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

  • Consent: When you provide explicit consent for marketing communications or cookies
  • Contract: To fulfil our contractual obligations when providing services
  • Legitimate Interest: For business operations, website analytics, and service improvement
  • Legal Obligation: To comply with applicable laws and regulations

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Sharing and Third Parties

We may share your personal data with trusted third parties in the following circumstances:

  • Service providers who assist with website hosting, analytics, and customer support
  • Professional advisors including lawyers, accountants, and consultants
  • Regulatory authorities when required by law
  • Business partners for joint services (with your consent)
  • Potential buyers in case of business transfer or acquisition

We ensure all third parties maintain appropriate data protection standards and process your data only as instructed by us.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When such transfers occur, we ensure adequate protection through:

  • European Commission adequacy decisions
  • Standard Contractual Clauses approved by the European Commission
  • Binding Corporate Rules or certification schemes
  • Other appropriate safeguards recognised under GDPR

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Our retention periods are:

  • Contact enquiries: 3 years from last communication
  • Customer data: Duration of service agreement plus 7 years for legal obligations
  • Marketing data: Until you withdraw consent or 3 years of inactivity
  • Website analytics: 26 months (Google Analytics default)
  • Legal documents: As required by applicable laws and regulations

Your Rights

Under GDPR, you have the following rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Correct inaccurate or incomplete personal data
  • Right to Erasure: Request deletion of your personal data in certain circumstances
  • Right to Restrict Processing: Limit how we use your personal data
  • Right to Data Portability: Receive your data in a structured, machine-readable format
  • Right to Object: Object to processing based on legitimate interests or for marketing
  • Right to Withdraw Consent: Withdraw consent for processing based on consent

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and staff training
  • Secure hosting and backup systems
  • Incident response and breach notification procedures

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us:

Supervisory Authority

If you believe we have not handled your personal data in accordance with this policy or applicable data protection laws, you have the right to lodge a complaint with the relevant supervisory authority. In the Netherlands, this is the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).

syncluxor B.V. - Committed to protecting your privacy and ensuring data protection compliance.